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It might be preached that, a refilled cartridge
makes the warranty on the printer void. This is NOT true and the warranty on the
printer still stands even if you use recycled ink, as per the law..
Here are a few tips that could help you pick your
supplier:
1. The company should have a street address.
This would authenticate their presence. It is much better to have a street
address rather than a P.O.Box address.
2. It might be handy to have your supplier’s
customer care number in case there is a problem with the refilled cartridge. A
phone number would help you reach them in much lesser time and is definitely a
more convenient way of communicating. If a phone number is not available, you
must insist on an email address at least.
A good online retailer should typically have
the following on their website to make things easy for you. 1. Glossary Of
Terms: This should contain the understandable version of any technical term used
or any jargon that is used to describe the technicalities of a printer and its
part or about the ink cartridge.
2. Refunds: This is the one you need to read
carefully. Before you make a purchase, it is very important to know what the
companies refund policies are. There could be a few things involved, such as,
refund being made only within a certain period of time or what needs to be done
in order to get a refund. How to go about it etc.
3. Exchange: In some cases you might want to
have your cartridges exchanged. For example if you have bought the wrong
cartridge or you mixed up the model of the printer for which you wish to make
the purchase. Here again it would be handy to know the policies in place. The
policies could change with the companies.
4. Cancellations: This could be an important
factor when you pick your supplier. If you wish to make a cancellation, you
would need to know how it can be done, if there is a timeline involved, whether
or not you get a full refund etc.
5. Frequently asked questions: This section
would take care of your general queries and save you time that you would have to
spend otherwise calling them. This would help you find out more about the
company.
6. Simple product election procedures: You
should be able to select the product by the model of your printer either by its
name or number.
7. Money Back Guarantee: Most good companies
would offer you a money back guarantee without too much hassle. This could also
be a confidence booster because if a company hesitates in promising you a
refund, chances are that the company is not too sure of its product. On the
other hand if there is a simple money back guarantee, the product should be
good.
8. Shipping Instructions: Most companies would
offer free shipping if the purchase is over a certain amount, which could vary
from. They would also give you indications of timelines of how much time it is
likely to take. Some companies do not offer free shipping. This needs to be
clearly understood to avoid getting unpleasant surprises.
9. Data Security: This could be an extremely
important factor in choosing your supplier. During the registration process, you
might enter details that are not personal. Your details such as, phone number,
address, email address etc need to be protected. This is where the privacy
policy is important. If these details are sent out, you could be at the
receiving end of unsolicited emails or phone calls. During the process of making
a payment you might enter your credit card details, which obviously is
confidential. To make sure this information is not handled carelessly, you must
check the data security or the privacy policies of the company.
10. Tracking: Once your shipment is on its way
there should be some method of knowing where exactly the packet is. Should it
take longer than usual or get lost, the order tracking information would prove
useful.
There is obviously no better way to find the
best dealer than to keep looking for one that you are happy with. However, these
pointers could give you things to look out for and help you find the right
supplier.
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